Before you start dialing, the Live dialer session settings let you configure:
- Retry on no-answer: whether Vokkl automatically retries a prospect who doesn't pick up, and how long to wait between the original dial and the retry.
- Voicemail drop: a toggle to let Vokkl automatically drop a pre-recorded voicemail message when a call goes to voicemail, plus a picker for which recording to use (see Configuring Voicemails under Administration & Account Setup). Voicemail drop also works on custom steps within a sequence, not just the default call steps, so a custom cadence can still leave a pre-recorded voicemail at any step that calls for one.
- Outbound caller ID: Vokkl auto-matches a local-area-code number where possible. The number actually used is drawn from your team's phone number rotation pool (see Setting Up Phone Numbers under Administration & Account Setup), which rotates numbers out after heavy use to protect their reputation.
Review these before a session, especially if you're running a campaign into a new region or want a different voicemail message than your last session used.