Before your first dialing session, it's worth checking two things under Settings → Personal:
- Profile: confirm your name and details are correct, since this is what shows up on call logs and coaching reviews across your team.
- Audio devices: select the microphone and speaker/headset you want Vokkl to use for calls. If you switch headsets or join from a different computer, revisit this setting, since Vokkl will keep using whatever device was last selected.
If a call sounds muffled or you can't hear a prospect clearly, this is the first place to check before you reach out to support@vokkl.ai for further assistance.