A quick reference for terms you'll see throughout Vokkl:
- Call campaign: a defined list of prospects loaded for dialing, usually synced from your CRM or sales engagement tool.
- Bullpen: a live, shared space on the Sales Floor where a team dials together and can listen in on each other's calls.
- Battle card: a rule that fires a live on-screen cue during a call when a certain phrase (like a competitor name or objection) is detected.
- Call score: the 0-100 score Vokkl's AI coach gives a call, based on opener strength, objection handling, discovery depth, and value delivery.
- Score band: the bucket your call score falls into: Strong (80+), Solid (60+), Needs Work (40+), or Weak (below 40).
- Coaching queue: the list of calls Vokkl has flagged as most valuable for a manager to review, prioritized automatically.