Settings → Coaching → KPIs is where admins set the company-wide quantitative targets reps are measured against: dials, conversations (calls connected for more than one minute), talk time, and meetings booked, each with a per-week or per-period target. These targets are the definitional source for the "KPI Attainment" figures shown elsewhere in Vokkl (for example on the Dashboard and in Analytics). Performance against each target is banded as On Track (100%+ of target), Close (70-99%), or Behind (below 70%), which is the same banding language you'll see used throughout the app when a rep's pace is being described.